EZregister Terms of Service
The following Terms of Service ("TOS") govern all use of the ezregister.com website (the "Site") and the services and software available on or through the Site (taken together with the Site, collectively, the "Service"). The Service is owned and operated by EZregister, LLC ("EZregister", "us", or "we"). The Service is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies and procedures that may be published from time to time on the Site by EZregister, which may be amended from time to time by EZregister in its sole discretion and all such amendments will be effective upon posting of an updated version of this TOS. You are responsible for regularly reviewing this TOS and continued use of the Service after any such changes shall constitute your consent to such changes. BY USING OR ACCESSING ANY PART OF THE SERVICE, YOU REPRESENT THAT YOU HAVE READ AND UNDERSTAND THE TOS ALONG WITH ALL INCORPORATED AGREEMENTS AND EXPRESSLY AGREE TO, AND CONSENT TO BE BOUND BY, ALL OF THE TERMS AND CONDITIONS CONTAINED HEREIN; IF YOU DO NOT AGREE TO ANY OF SUCH TERMS AND CONDITIONS OR ANY SUBSEQUENT AMENDMENTS, YOUR SOLE REMEDY IS TO CEASE USE AND/OR ACCESS OF THE SERVICE. ANY VIOLATION OF THE TOS CAN RESULT IN ACTIONS BY US INCLUDING, BUT NOT LIMITED TO, TERMINATION OF YOUR ACCESS AND RIGHT TO USE THE SITE, CANCELLATION OF YOUR TICKET ORDER, AND/OR REMOVAL OF YOUR EVENT LISTING.
EZregister provides a simple and quick means for registered users who are event organizers and planners ("Organizers") to publicize and/or promote an event and collect event registration fees for their events online through the Internet from registered users who want to attend such events ("Buyers") (collectively, "Site Users" or "you"). Payments are all transacted through third party payment service methods such as PayPal (collectively, "Facilitated Payment Methods" or "FPM").
You must be eighteen (18) years of age or older to use this Service and shall use the Service only for purposes that are permitted by this TOS and any applicable laws and regulations (foreign and domestic). You shall not, nor permit anyone else to, directly or indirectly: (i) modify or otherwise create derivatives of any part of the Service; (ii) reverse engineer, disassemble, decompile or otherwise attempt to discover the source code or structure, sequence and organization of all or any part of the Service (except that this restriction shall not apply to the limited extent restrictions on reverse engineering are prohibited by applicable local law); (iii) rent, lease, resell, distribute or use the Service for timesharing, service bureau, or commercial purposes (except for the limited commercial purpose of selling event tickets through the Service as an Organizer); (iv) remove or alter any proprietary notices or labels on or in the Service; or (v) engage in any activity that interferes with or disrupts the Service. EZregister may change, suspend or discontinue the Service, including any feature of the Service or any Content (as defined below) made available in connection with the Service.
There are two types of payment processing options Organizers may elect when using the Service: (1) "Self Service", which consists of collecting event registration fees using FPMs which are directly controlled by the Organizer; and (2) "Full Service", which consists of collecting event registration fees using FPMs which are directly controlled by EZregister. Depending on the payment processing option the Organizer elects when using the Service, monetary payments will be made to the Organizer directly by the Buyer (via Self Service) or by EZregister (via Full Service), in each case as described below.
When using a FPM, Site Users effect the applicable monetary payment transaction through the FPM service, and are bound by the applicable terms of use governing the FPM service. EZregister is not affiliated with, and has no agency or employment relationship with, any FPM service provider, Site Users, or any of Organizer’s other customers. EZregister has no responsibility for, and hereby disclaims all liability arising from, the acts or omissions of any FPM service provider, Site Users or any of Organizer’s other customers. When using any other third party service provider in conjunction with the Service, you are bound by the applicable terms of use governing the third party service provider’s service. EZregister is not affiliated with, and has no agency or employment relationship with, any third party service providers, and EZregister has no responsibility for, and hereby disclaims all liability arising from, the acts or omissions of any third party service providers.
If you are using the Service as an Organizer, by registering for and using the Service, you agree to (i) pay EZregister the then-current service charges set by EZregister for such Service (for more information, go to https://ezregister.com/fees), and (ii) accept the responsibility for providing refunds to Buyers at your own discretion. EZregister will not be responsible or liable for refunds or the lack thereof issued in the course of the use of FPM. 4.3 Full Service.
Self Service. If you choose the Self Service payment processing option, payments shall be due and payable upon receipt of the invoice setting forth such charges. Invoices are sent monthly for service charges incurred in the previous month. Full Service. If you choose the Full Service payment processing option, payment processing occurs directly by EZregister. Under the Full Service option, (i) EZregister will collect all event registration fees on behalf of the Organizer from the Buyer and deduct all applicable service charges from the event registration fees passed along to the Organizer, the process of which is more fully described at https://ezregister.com/fees; (ii) EZregister will mail all payments to the Organizer (event registration fees minus applicable service charges) at the address that the Organizer accurately provides on the Site; and (iii) EZregister will submit payment for the balance due to the Organizer within five (5) business days after the event end date for the event to which the registration fees correspond, provided that EZregister reserves the right to withhold funds at any time as EZregister determines to be necessary for the processing and settlement of all returns, disputed charges, customer complaints, allegations of fraud and other discrepancies. All sales, fees, charges, and funds are payable in U.S. Dollars.
It is the responsibility of the Organizer to communicate its refund policy to Buyers and to issue refunds on the behalf of Buyers via the Service. Organizer shall ensure that its refund policy is consistent with the terms of this TOS and the payment and refund mechanics of the Service in the case of Full Service. The Service permits the Organizer to issue refunds to Buyers within ninety-six (96) hours after the end date of an event. Refunds issued by Organizer will be processed within thirty (30) days after Organizer instructs the issuance of the refunds via the Full Service. No payments shall be made to an Organizer from EZregister with respect to any event that is cancelled. If a Buyer desires to request a refund, Buyer must request the refund from the Organizer (either before the event or shortly after the event, to permit the Organizer sufficient time to issue the refund within such 96-hour period). All communications or disputes regarding refunds are between the Organizer and Buyer and EZregister will not be responsible or liable for refunds or the lack thereof issued in the course of the use of the Service. (ii) Notwithstanding the foregoing, whether you are using the Service as an Organizer, Buyer or otherwise, you acknowledge and agree that EZregister shall have the right to force a refund of any or all tickets at any time for any reason or no reason, including without limitation if EZregister receives complaints from a substantial number (as determined by EZregister in its sole discretion) of Buyers with respect to an Organizer or the applicable event, or EZregister determines in its sole discretion that Organizer has engaged in any fraudulent activity or made any misrepresentations.
When refunding a regisrant and using EZregister as the payment processor for your event, you are still responsible for the EZregister service fee. Credit card processing and the original payment amount are refunded but the EZregister service fee is not refunded and is paid by the event organizer for using the EZregister service.
Under the Full Service option, any credit card chargebacks initiated by a Buyer for any reason with respect to an event shall be charged back to the Organizer of such event. EZregister shall either (i) deduct these costs from such Organizer’s outstanding balance, whether for that particular event or for any other event that such Organizer lists through the Service; or (ii) send an invoice to such Organizer for such costs if no balance exists. If payment for such invoice is not received by EZregister within thirty (30) days, EZregister reserves the right, at EZregister’s sole discretion, to terminate such Organizer’s registration for the Service and to cancel all other events listed by such Organizer as provided herein. In accordance with and without limiting Section 14, all communications and disputes regarding chargebacks are between the Organizer and Buyer and EZregister will not be responsible or liable in any way for chargebacks issued in the course of the use of the Full Service option.
If you are using the Service as an Organizer, you are responsible for (and will indemnify EZregister against) all taxes associated with your sale of tickets through the Service (excepting taxes based on EZregister’s net income). EZregister reserves the right to withhold the payment of any amounts owed to you hereunder if EZregister suspects or determines that such amounts have been generated in (i) a fraudulent manner, (ii) violation of this TOS, or (iii) violation of any applicable laws or regulations (foreign or domestic). Such withholding may be temporary or permanent (as determined by EZregister).
To be a registered user of the Service, whether as an Organizer or Buyer, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the Service registration form (the "Registration Data") and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or EZregister has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, EZregister has the right to suspend or terminate your account and refuse any and all of your current or future use of the Service (or any portion thereof). EZregister is concerned about the safety and privacy of all its users, particularly children. For this reason, and to be consistent with the terms of use of any FPM service provider or other third party service provider, you must be at least 18 years of age, or the legal age of majority where you reside if that jurisdiction has an older age of majority to register for an account.
As part of the Service registration process, you will create a password and account. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to immediately notify EZregister of any unauthorized use of your password or account or any other breach of security. EZregister cannot and will not be liable for any loss, damage or other liability arising from your failure to comply with this Section.
The EZregister technology, name, domain, sub-domains, service marks and/or any logos along with all material, including without limitation information, data, software, text, design elements, graphics, images and other content (collectively, "Content"), contained in or delivered via the Service or otherwise made available by EZregister at the Site (collectively, "Site Content") is protected by copyrights, trademarks, service marks, trade secrets or other intellectual property and other proprietary rights and laws (collectively, the "Intellectual Property Rights"). EZregister may own the Intellectual Property Rights or portions thereof may be made available to EZregister through arrangements with third parties. Except as expressly authorized by EZregister in writing, you agree that no right or license is granted to use them and therefore, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works of any of the Site Content. You shall use the Site Content only for purposes that are permitted by this TOS and any applicable laws and regulations (foreign and domestic). Any rights not expressly granted herein are reserved. The Intellectual Property Rights may not be used without the prior written consent of EZregister for each specific use. The Intellectual Property Rights may not be used to disparage EZregister, any third party or the respective products or services, or in any manner (in EZregister’s sole reasonable discretion) that may damage any goodwill in the rights.
You acknowledge and agree that if you contribute, provide or make available any Content to the Site ("Your Content"), whether as an Organizer, Buyer or otherwise, you hereby grant to EZregister a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, sub- licensable (through multiple tiers) right and license to use, reproduce, adapt, modify, distribute, translate, publish, create derivative works based on, perform, display and otherwise exploit Your Content, in whole or in part, in any media now known or hereafter developed, for any purpose whatsoever, and to allow others to do so, without compensation to you or any other provider of Your Content. You represent and warrant that you have all the rights, power and authority necessary to grant the foregoing license, and that all Your Content (i) does not infringe, violate, misappropriate or otherwise conflict with the rights of any third party, and (ii) complies with all applicable laws and regulations (foreign and domestic). EZregister reserves the right to remove any of Your Content from the Site at any time for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to Your Content) or no reason.
The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that any Content made available in connection with the Service infringes your copyright, you (or your agent) may send us a notice requesting that the Content be removed, or access to it blocked. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA (see http://www.loc.gov/copyright for details).
You agree to comply with all applicable foreign or domestic laws, regulations, and/or rules regarding online conduct and acceptable Content as well as regarding the transmission of technical data exported from the United States or the country in which you reside. This includes but is not limited to using the Service to make available by any means any Content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable or considered intentionally destructive in any manner.
You acknowledge and agree that EZregister does not pre-screen any Content provided or made available by you or any third party in connection with the Service, but that EZregister and its designees shall have the right (but not the obligation) in their sole discretion to (i) monitor alter, edit, or remove any of Your Content, in whole or in part, or (ii) rescind and terminate your right to use the Service for any reason or no reason. You acknowledge and agree that EZregister may preserve Your Content and may also disclose Your Content for any reason, including without limitation if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce this TOS; (c) respond to claims that any of Your Content violates the rights of third parties; or (d) protect the rights, property, or personal safety of EZregister, its users and/or the public. You understand that the technical processing and transmission of the Service, including Your Content, may involve (i) transmissions over various networks; and (ii) changes to conform and adapt to technical requirements of connecting networks or devices.
You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, officers, directors, agents, and employees harmless from any and all damage, loss, liability, cost and expense (including, without limitation, reasonable attorneys' and accounting fees) resulting from any claim, demand, suit or proceeding made by any third party ("Claim") due to or arising out of: Your Content; your use of, contribution to or connection with the Service; your violation of this TOS; or your violation of any rights of another. EZregister shall provide notice to you of any such Claim. EZregister reserves the right to assume the exclusive defense and control of any matter which is subject to indemnification under this Section, and in such case, you agree to cooperate with all reasonable requests in assisting EZregister’s defense of such matter.
EZregister reserves the right at any time to, and from time to time may, modify, suspend or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice and will have no further obligation to you. You acknowledge and agree that EZregister shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.
EZregister, in its sole discretion, may terminate your password, account (or any part thereof) and/or your right to use the Service, and remove and discard any and all of Your Content within the Service, for any reason or no reason, including, without limitation, for lack of use, failure to timely pay any fees or other monies due, or if EZregister believes that you have violated or acted inconsistently with the TOS. You acknowledge and agree that any termination of your right to use the Service under this section may be effected without prior notice and that EZregister shall not be liable to you or any third-party for any termination of your right to use or otherwise access the Service. All provisions of this TOS that by their nature should survive termination of your right to use the Service shall survive (including, without limitation, all limitations on liability, releases, indemnification obligations, disclaimers of warranties, and intellectual property protections).
The Service may provide, or third parties may provide, links to other Internet websites or resources. You acknowledge and agree that EZregister is not responsible for the availability of such websites or resources, and does not endorse and is not responsible or liable for any Content, advertising, products, services or other materials on or available from such websites or resources, and EZregister shall not be responsible or liable for any damage or loss caused or alleged to be caused by or in connection with any use of or reliance on such website or resource.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. EZREGISTER HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. EZREGISTER MAKES NO WARRANTY THAT: (i) THE SERVICE WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, (iv) THE QUALITY, SAFETY OR LEGALITY OF ANY CONTENT, PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU, OR EVENTS ATTENDED, THROUGH THE SERVICE, OR THE SERVICE ITSELF (OR ANY PART THEREOF), WILL MEET YOUR EXPECTATIONS, OR (v) ANY ERRORS IN THE SERVICE WILL BE CORRECTED. EZREGISTER IS NOT RESPONSIBLE FOR THE CONTENT, PRODUCTS, SERVICES, ACTIONS OR INACTIONS OF ANY USER, BUYER, ORGANIZER OR THIRD PARTY BEFORE, DURING AND/OR AFTER THE EVENT. YOU ACKNOWLEDGE THAT EZREGISTER HAS NO CONTROL OVER AND DOES NOT GUARANTEE THE QUALITY, SAFETY OR LEGALITY OF EVENTS ADVERTISED, THE TRUTH OR ACCURACY OF USERS’ CONTENT, LISTINGS, OR THE ABILITY OF ANY USER (INCLUDING BUYERS AND ORGANIZERS) TO PERFORM, OR ACTUALLY COMPLETE A TRANSACTION. THE FOREGOING DISCLAIMERS SHALL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW. EZREGISTER’S SERVICE MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS. EZREGISTER IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS.
EZREGISTER SHALL NOT BE LIABLE WITH RESPECT TO THE SERVICE, OR ANY OTHER SUBJECT MATTER OF THIS TOS, FOR ANY: (I) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF EZREGISTER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), (II) THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES, (III) AMOUNTS IN THE AGGREGATE IN EXCESS OF US $100.00, OR (IV) ANY MATTERS BEYOND EZREGISTER’S REASONABLE CONTROL. EZREGISTER SHALL HAVE NO LIABILITY WITH RESPECT TO ANY OF YOUR CONTENT OR ANY CONTENT OF ANY OTHER USER OF THE SERVICE. THE FOREGOING LIMITATIONS SHALL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
IF YOU HAVE A DISPUTE WITH ONE OR MORE USERS, YOU RELEASE US (AND OUR AFFILIATES, AND OUR AND THEIR OFFICERS, DIRECTORS, AGENTS, JOINT VENTURES AND EMPLOYEES) FROM CLAIMS, DEMANDS AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE 1542, WHICH SAYS: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR."
All information provided by you or collected by EZregister in connection with the Service is governed by EZregister’s Privacy Policy, a copy of which is located at https://ezregister.com/privacy, which is hereby incorporated by reference into this TOS. EZregister strongly recommends that you review the Privacy Policy closely and this section for all Privacy considerations. Event Organizers should note that EZregister may use information it receives or collects regarding Buyers in accordance with the terms of its Privacy Policy, which may include use for marketing or promotion of other events or services that may be of interest to such Buyers. Please be aware that any information including personally identifiable information you decide to disclose or other information submitted or provided by you to the Service may be publicly accessible or may become public. EZregister shall not be responsible for protecting any such information and is not liable for the protection of privacy of electronic mail or other information transferred through the Internet or any other network that you may use. EZregister does not control and shall not be responsible for the acts of you or any other users of the Service.
Notices shall be given to EZregister by postal mail to:
EZregister, LLC Attn: Legal Dept. PO BOX 101179. DENVER, CO 80250
Notices shall be given to the Site User by email at the email address you provided to EZregister during the registration process. Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you notice by certified mail, postage prepaid and return receipt requested, to the physical address provided to EZregister during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing.
This TOS along with the Privacy Policy which is incorporated herein constitutes the entire agreement between you and EZregister and governs your use of the Service, superseding any prior agreements or contemporaneous communications between you and EZregister. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third party Content or third party software.
This TOS may be automatically assigned by EZregister with thirty (30) days written notice, in our sole discretion. No rights, obligations, or duties under the TOS shall be assigned or delegated by you. Any such attempted assignment or delegation shall be void and of no effect. The TOS shall inure to the benefit of and be binding upon the Site Users, their successors, assigns, heirs, executors, administrators, and legal representatives.
This TOS and the provision of the Service to you are governed by the laws of the state of Colorado, U.S.A., without regard for its conflicts-of-law provisions.
Any controversy or claim arising out of or relating to this TOS or the provision of the Service shall be finally settled by binding arbitration in accordance with the commercial arbitration rules of the Judicial Arbitration and Mediation Service, Inc. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in Denver, Colorado, and judgment on the arbitration award may be entered in any court having jurisdiction thereof. However, subject to the foregoing arbitration provision, you and EZregister agree to submit to the personal jurisdiction of the courts located within the city and county of Denver, Colorado. Either you or EZregister may seek any interim or preliminary relief from a court of competent jurisdiction in Denver, Colorado, necessary to protect the rights or property of you or EZregister (or its agents, suppliers, and subcontractors) pending the completion of arbitration.
The failure of EZregister to exercise or enforce any right or provision of this TOS shall not constitute a waiver of such right or provision. If any provision of this TOS is found by an arbitrator or court of competent jurisdiction to be invalid, the parties nevertheless agree that the arbitrator or court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of this TOS remain in full force and effect.
You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or this TOS must be filed within two (2) years after such claim or cause of action arose or be forever barred.
The sale or purchase of tickets to Events may be regulated by certain state, county and city laws or regulations. This Site is further subject to United States export controls. You acknowledge that complying with laws is your responsibility, and you agree not to hold us liable for your failure to comply with any law.
This Site is controlled, operated and administered by us within the United States. We make no representation that materials on the Site are appropriate or available for use at other locations outside of the United States and access to them from territories where the contents or products available through the Site are illegal is prohibited. If you access this Site from a location outside of the United States, you are responsible for compliance with all local laws and regulations.
No waiver of any term, provision or condition of the TOS, whether by conduct or otherwise, in any one or more instances, shall be deemed to be, or shall constitute, a waiver of any other term, provision or condition of the TOS, whether or not similar, nor shall such waiver constitute a continuing waiver of any such term, provision or condition of the TOS. No waiver shall be binding unless executed in writing by the party making the waiver.
If the performance of any part of the TOS by either party is prevented, hindered, delayed, or otherwise made impracticable by reason of any flood, riot, fire, judicial or governmental action, labor disputes, act of God, or any other causes beyond the control of either party, that party shall be excused to the extent that it is prevented, hindered, or delayed by such causes.
If any one or more of the provisions contained in the TOS shall for any reason be found to be invalid, illegal, or unenforceable in any respect, said finding shall not affect the remaining provisions of the TOS, which shall be enforceable to the fullest extent permitted by law.
You agree to execute and deliver any additional documents and instruments and perform any additional acts, in a reasonable period of time that may be appropriate or necessary to perform and effectuate the provisions of the TOS.
If you have any questions regarding these terms of service, please contact EZregister Customer Support.
